No time to read? Snack on these: Claims processing delays and inconsistent customer service are costing insurers valuable time and customer loyalty. Dynamics 365 Customer Service combines AI-powered automation with omnichannel capabilities t ...
Tough: A Microsoft Partner’s Perspective on Resilience and Opportunity
The word “tough” dominated discussions at our recent leadership strategy conference. It echoed in every survey response, every analysis of market conditions, and every reflection on the technology industry in Africa. As I listened, I posed a fundamental q ...
Microsoft Security Introduces Six New AI-Powered Agents to Transform Cybersecurity
In a world where cyber threats are becoming more frequent and more sophisticated, security teams face mounting pressure. Alert fatigue, growing compliance obligations, and an ever-expanding attack surface have created an environment where traditional secu ...
The Yellow Highlighter Rule
I recently joined Tshidi Madai on 702 during Clement Manyatela’s World of Work segment to discuss “perfectionism in the workplace” and it proved to be a real conversation-starter. I refer to myself as a recovering perfectionist because for lot of my caree ...
