Digital transformation: Resent or reset in 2025?
Sugeshni Subroyen, Head of Marketing at Mint Group
No time to read? Snack on these:
- Global digital transformation spending is projected to reach $3.9 trillion in three years.
- Only 38% of companies have achieved mature digital transformation, showing a significant gap between ambition and implementation.
- Successful transformation requires focusing on people and change management, not just implementing new technology.
- Digital tools must make work genuinely easier by matching existing workflows and connecting systems seamlessly.
- Companies are moving away from ‘big bang’ implementations in favour of starting small and scaling what works.
- Modern digital transformation needs to support flexible working while maintaining consistent service quality regardless of location.
Digital transformation spending is expected to reach $3.9 trillion globally over the next three years. However, there remain challenges to digital transformation (DX). According to the IDC CIO Sentiment Survey, only 38% of companies have mature DX implementations with 62% still only working with short-term or functional implementations or strategies. This is an interesting disconnect especially when viewed against how leaders do recognise the value of technology in driving growth and innovation, and how it can play a critical role in reshaping organisational resilience.
The challenge for many companies is finding a balance between investing into DX initiatives to ensure resilience and scale while navigating ongoing disruption across the global economy, geopolitical uncertainty and political friction. You need solutions that deliver the promised returns but you’re understandably wary of the risks. What if your digital investment doesn’t deliver the returns that were promised?
Building sustainable DX
There are several core components to a successful DX strategy:
- DX isn’t just about the technology. It’s about empowering people and the business, and this combination is often neglected. In the early days of DX, the focus was on implementing new systems and software and this approach usually left people behind and the technology chronically underused and undervalued. Today, companies need to prioritise change management to ensure that the term ‘transformation’ isn’t just applied to the systems, but the people as well. The risk is that employees simply revert to old ways of working or that people are reluctant to embrace new digital tools if they don’t have the skills to benefit from them.
- Creating productivity. Digital enablement means ensuring technology makes work easier and more efficient for the people using it and this comes down to understanding how your teams work, the challenges they face and how digital tools can help them perform more efficiently. This could mean creating intuitive interfaces that match existing workflows or ensuring that new systems talk to one another seamlessly.
- Embracing agile and iterative approaches. Modern digital transformation initiatives are moving away from the big bang implementations towards more agile, iterative approaches. Rather than trying to transform everything at once, success today can mean starting small, learning from experience and scaling what works. When collaborating with a trusted partner, this translates into reduced risk, rapid adjustments based on real-world feedback, and robust security and planning.
- Embracing reality. Whether your organization has adopted hybrid, remote or on-site working, you need technology that can keep you and your people connected and aligned. The ability to work remotely or access data from any location has moved away from something that was transformative in the pandemic to a value-add. You want to empower your people to get more from your technology from anywhere, and ensure your customers receive exceptional levels of always-on service and support.
Digital transformation today is about creating an organization that can continuously evolve alongside technology and building capabilities that enhance human potential. It’s also about understanding how this transformation is a journey – this is a cliché for a reason – because it needs a consistent investment into both the technical and human elements of change. And Mint is here to take your company on this journey in a way that is agile, resilient and relevant.
