Forrester describes enterprise resource planning (ERP) solutions as key to analysing and managing the overall health of the business. With the sheer depth and breadth of features, capabilities and integrations, the modern ERP platform has evolved from a ...
By combining your ERP with a CRM, you centralise all data, gathering a view of the entire supply chain in relation to customer management. Dynamics 365 has inherent CRM features which, if you have not been utilising at full capacity, can help ensure closer alignment, the interaction between sales teams and feedback to customers.
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