Traditional Support vs Enhanced Support for Dynamics 365
Dynamics 365 support is a challenge for most service providers and organisations. It is reactive, complex and convoluted with poor service level agreements (SLAs) that are unclear, generic or complicated and offer your business limited visibility and transparency. Support is also synonymous with poor service, limited engagement and frustration and this has made it a grudge purchase that companies need, but don’t want. It is important that your support provides you with visibility and helps you create a support ecosystem that meets your needs and delivers measurable value for money.
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