Essential EnhanceMint

Agile and proactive support services that leave traditional Dynamics 365 support systems in the past, where they belong.

Change how you experience support services with Essential EnhanceMint

The Essential tier in the EnhanceMint offering provides you with advanced Dynamics support services. When your business has a problem, it’s most likely that you get support service that isn’t aligned with your business, isn’t sure of the problem, offers limited strategic insight, and reflects a limited understanding of your business and its digital roadmap.

Until now, support has been challenging, convoluted, and hidden behind a fog of vague service level agreement (SLA) expectations and permutations. It was slow, time-consuming and frustrating.

Not any more …

Trust. Transparency. Support, transformed.

Essential forms part of a comprehensive re-imagining of support services with Mint. Together with Premium and Core, Essential forms a perfect triangle of services, personalised attention and in-depth strategic collaboration that changes how you experienced managed services from Mint.

Essential EnhanceMint is a holistic support system that aligns with your strategy and evolves to meet your needs.

Essential EnhanceMint offers you:

Access to log incidents via email through the EnhanceMint ticketing system

Communications on updates to the Application as supplied by Microsoft

Creation or modification of workflows

Monthly system health check and environmental monitoring

User access and security

Billing & subscription Support

Critical situation support

Support and analysis review

Unlimited logging of technical break-fix incidents

Escalation to the relevant third-party software vendor for any required fixes to standard code

Monthly service review

Reimagine Support Services with EnhanceMint

Essential EnhanceMint has a direct support contract with Microsoft called Advanced Support for Partners (ASfP) offering:

Prioritised technical cloud support for Dynamics 365, Azure and Microsoft 365

Access to Account Managers for advocacy, escalation management and closer connection to Microsoft

Cloud enablement services to enrich delivery knowledge, capabilities, and cloud adoption

Contact Mint today