Essential EnhanceMint
Agile and proactive support services that leave traditional Dynamics 365 support systems in the past, where they belong.
Change how you experience support services with Essential EnhanceMint
The Essential tier in the EnhanceMint offering provides you with advanced Dynamics support services. When your business has a problem, it’s most likely that you get support service that isn’t aligned with your business, isn’t sure of the problem, offers limited strategic insight, and reflects a limited understanding of your business and its digital roadmap.
Until now, support has been challenging, convoluted, and hidden behind a fog of vague service level agreement (SLA) expectations and permutations. It was slow, time-consuming and frustrating.
Not any more …
Trust. Transparency. Support, transformed.
Essential EnhanceMint is a holistic support system that aligns with your strategy and evolves to meet your needs.
Essential EnhanceMint offers you:
Access to log incidents via email through the EnhanceMint ticketing system
Communications on updates to the Application as supplied by Microsoft
Creation or modification of workflows
Monthly system health check and environmental monitoring
User access and security
Billing & subscription Support
Critical situation support
Support and analysis review
Unlimited logging of technical break-fix incidents
Escalation to the relevant third-party software vendor for any required fixes to standard code
Monthly service review
Reimagine Support Services with EnhanceMint
Essential EnhanceMint has a direct support contract with Microsoft called Advanced Support for Partners (ASfP) offering:
Prioritised technical cloud support for Dynamics 365, Azure and Microsoft 365
Access to Account Managers for advocacy, escalation management and closer connection to Microsoft
Cloud enablement services to enrich delivery knowledge, capabilities, and cloud adoption
