Microsoft Dynamics Support Managed Service from Mint UK
Enhanced Microsoft Dynamics 365 support service, precisely aligned to your business goals & IT roadmap
Looking for the very best UK-managed technical support for your Microsoft Dynamics 365 F&O*, F&SCM** and CRM systems? Need proactive services totally focused on protecting and driving your operational efficiency and revenues? That’s exactly what we deliver. Contact our team today.
*Microsoft Dynamics 365 Finance and Operations.
**Microsoft Dynamics 365 Finance and Supply Chain Management.
The business-focused solution to your D365 support needs
Optimum assurance and quality in Microsoft Dynamics 365 support services
Say goodbye to systems support that very often has one mode of operation: constant firefighting. Discover intelligent, forward-looking, efficiency-driving Dynamics 365 support from Mint UK that:
- • Rapidly audits and understands your systems, business operations and users, providing a visible baseline and solution blueprint
- • Precisely matches a Dynamics 365 support solution to your business needs, with tailored SLA priority levels and response times
- • Offers optimum quality assurance through UK-based governance
- • Serves users better through a hybrid solution: UK-managed, with blended onshore and offshore resources for optimal ticket monitoring and cost-effectiveness
- • Provides access to comprehensive, high quality technical support across Defect Management, Update Service, Out Of Hours and more.
Want a budget estimate for the best UK-based Dynamics 365 support service?
Microsoft Dynamics 365 support, fixed once and for all
Mint UK is a Microsoft Dynamics 365 Support Partner and Inner Circle Partner that offers Dynamics support for a new era. Support that’s part of the wider business vision, and which aids digital transformation, operational effectiveness and continual business improvement.
Our flexible D365 Support Managed Service plans include:
- • Microsoft Dynamics 365 F&O support services
- • Microsoft Dynamics 365 F&SCM support services
- • Microsoft Dynamics 365 CRM support services
- and more.
Best-in-class support for the full Microsoft stack
At Mint UK we have over 25 years’ experience of implementing across the Microsoft ecosystem and offer the highest levels of expertise in Dynamics 365 ERP and Customer Engagement/CRM system performance. We are also long-standing members of Microsoft’s Inner Circle (a top 1% partner globally for Microsoft) for Business Applications.
All of which means we can offer best-in-class support for Dynamics 365 F&O, F&SCM, CRM and related Microsoft business solutions — helping you and your users to harness their full potential, optimise operational efficiencies and drive growth.
*Microsoft Dynamics 365 Finance and Operations.
**Microsoft Dynamics 365 Finance and Supply Chain Management.
Superior support for any business running Dynamics 365 ERP or CRM systems
Rely on enhanced support for Microsoft Dynamics 365 from Mint UK
We offer our Support Managed Services for all organisations running Dynamics 365 or migrating to Dynamics 365.
Let’s talk about what we can do for you.
Mint is your Dynamics 365
implementation partner
Ongoing Dynamics 365 Support Managed Services are naturally offered as standard.
Your Mint implementation team will document all aspects of your environment and fully brief our support specialists.
Someone other than Mint implemented your Dynamics 365 system?
No problem. The initial Handover phase of every Support Managed Services contract ensures that our team has a comprehensive, documented understanding of your Dynamics environment, no matter what methodology of implementation.
Hybrid D365 support for the best of all worlds
A UK-based Support Managed Service manager, providing: governance, oversight and quality assurance
A team of managed offshore resources for maximum cover and responsiveness.
A team of UK-based support technicians as back-up, as and when required.*
*The UK-based Mint technicians are typically the same technicians that have worked with Mint customers on their initial Dynamics 365 installation, so customers benefit from continuity in their Dynamics 365 support. For customers where Mint did not implement the system to be supported, the initial Handover phase of our Support Managed Service ensures that we quickly become familiar with the implementation.
Simple and efficient: the 3 key components of your Mint Support Managed Service
We know there are three key capabilities businesses want from Dynamics 365 Support Managed Services: fast and reliable Defect Resolution; an Update Service perfectly in sync with Microsoft’s Update process; and quick and easy Out Of Hours cover, as required.
Mint UK’s Support Managed Services for Microsoft Dynamics business applications offer a highly comprehensive and cost-effective solution in all of these areas and more. Click the tabs below to learn more.
In addition, the strong governance and triage processes built into the service ensure that the Dynamics 365 solution that has gone live is carefully managed and does not become heavily customised over time, which can reduce system performance and effectiveness.
Ready to see how our comprehensive approach can streamline your D365 support? Get in touch with our team.
Defect Resolution
Defect Resolution
The Defect Resolution aspect of our managed service is designed to maximise your organisation’s and users’ operational effectiveness and minimise downtime and interruptions. It includes identifying, analysing and resolving a defect. Moreover, it includes investigating the underlying cause of problems and taking steps to prevent them reoccurring and detailing the Root Cause Analysis (RCA) of the issue.
- We work with a hybrid onshore/offshore support model to ensure comprehensive coverage, fast response and maximum cost-effectiveness
- This means that your business will have access to UK-based specialist consultants for governance and any specific and complex cases (2nd Line Support) and offshore consultancy for anything lower-level (1st Line Support)
- Our hybrid support model results in a cost-effective team with a breadth of knowledge across the Microsoft stack, and coverage across the majority of time zones
- Normal defect hours are serviced within business hours — these are 8:30am–5:30pm
- Access to Defect Resolution cover outside of these hours is provided by our Out Of Hours option.
Get in touch to find out more.
Update Service
Update Service
The Update Service component of our Support Managed Service aligns with Microsoft’s latest Update and Pause process for Dynamics 365 Finance & Supply Chain Management (F&SCM). This requires customers to take a minimum of two service updates per year. Microsoft releases four service updates annually, and customers can choose to pause one update at a time. This ensures that customers stay current with the latest fixes and improvements.
- The Updates and Pause requirements ensure that your Dynamics 365 business solution stays current and benefits from the latest fixes, improvements and functionality
- Our Update Service manages updates and avoids a release being ‘auto-pushed’ and your environment/s inheriting an update that isn’t necessarily compatible with your existing customisation and ISV landscape
- Mint Group will work with you to create your 12-month Update Plan at the start of the Support Managed Services partnership and ensure that all critical information on your environment and ISV landscape is captured
- The Update Plan includes provision for business integration testing, CAB (Change Advisory Board) approvals and regression testing.
Get in touch to find out more.
Out Of Hours
Out Of Hours
With Mint Group’s global reach and the hybrid onshore and offshore service model of our Support Managed Service, we’re able to cater for all time zones across the UK, the Americas, APAC and EMEA.
- The Out Of Hours option provides access to additional cover for, typically, P1 (Priority 1)/high-severity incidents
- This P1 Out Of Hours response and resolution service is priced on a time and materials basis.
- Cover is also available for public holidays.
Get in touch to find out more.
Defect Resolution
The Defect Resolution aspect of our managed service is designed to maximise your organisation’s and users’ operational effectiveness and minimise downtime and interruptions. It includes identifying, analysing and resolving a defect. Moreover, it includes investigating the underlying cause of problems and taking steps to prevent them reoccurring and detailing the Root Cause Analysis (RCA) of the issue.
- We work with a hybrid onshore/offshore support model to ensure comprehensive coverage, fast response and maximum cost-effectiveness
- This means that your business will have access to UK-based specialist consultants for governance and any specific and complex cases (2nd Line Support) and offshore consultancy for anything lower-level (1st Line Support)
- Our hybrid support model results in a cost-effective team with a breadth of knowledge across the Microsoft stack, and coverage across the majority of time zones
- Normal defect hours are serviced within business hours — these are 8:30am–5:30pm
- Access to Defect Resolution cover outside of these hours is provided by our Out Of Hours option.
Get in touch to find out more.
Update Service
The Update Service component of our Support Managed Service aligns with Microsoft’s latest Update and Pause process for Dynamics 365 Finance & Supply Chain Management (F&SCM). This requires customers to take a minimum of two service updates per year. Microsoft releases four service updates annually, and customers can choose to pause one update at a time. This ensures that customers stay current with the latest fixes and improvements.
- The Updates and Pause requirements ensure that your Dynamics 365 business solution stays current and benefits from the latest fixes, improvements and functionality
- Our Update Service manages updates and avoids a release being ‘auto-pushed’ and your environment/s inheriting an update that isn’t necessarily compatible with your existing customisation and ISV landscape
- Mint Group will work with you to create your 12-month Update Plan at the start of the Support Managed Services partnership and ensure that all critical information on your environment and ISV landscape is captured
- The Update Plan includes provision for business integration testing, CAB (Change Advisory Board) approvals and regression testing.
Get in touch to find out more.
Out Of Hours
With Mint Group’s global reach and the hybrid onshore and offshore service model of our Support Managed Service, we’re able to cater for all time zones across the UK, the Americas, APAC and EMEA.
- The Out Of Hours option provides access to additional cover for, typically, P1 (Priority 1)/high-severity incidents
- This P1 Out Of Hours response and resolution service is priced on a time and materials basis.
- Cover is also available for public holidays.
Get in touch to find out more.
Flexible D365 support services: choose Gold, Silver or Bronze, or mix & match as needed
The efficient, agile way to support Microsoft Dynamics 365 environments and users
The table below shows the typical suitability and features make-up of the Mint Bronze, Silver and Gold Support Managed Service packages. It’s a guide only, as all aspects of Mint support packages can be ‘mix and match’ — giving you full flexibility to build bespoke solutions that best suit your Dynamics 365 support needs.
From basic maintenance, through maximised uptime of key operational processes, to support that underpins your strategic goals, your D365 support service from Mint will be perfectly matched to your organisation’s and users’ needs.
Contact us today to create your tailored D365 support solution.
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BRONZE |
SILVER Dynamics 365 Support Managed Service Package |
GOLD Dynamics 365 Support Managed Service Package |
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| Typically suited to: A non-complex system such as Dynamics 365 F&SCM only, and utilising only core finance and touchpoints to operations. The implementation has few ISVs or integrations and the customer has stayed as close as possible to the standard D365 product. | Typically suited to: A medium-complexity system, which might have a full-fledged Dynamics 365 F&SCM solution with some key customisations and ISVs. The solution might also include other D365 implementations. | Typically suited to: A high-complexity system, which might include a full-fledged Dynamics 365 F&SCM solution, Dynamics 365 CRM and other touchpoints to elements of the Microsoft stack such as Power BI and Power Platform. Customisations have been incorporated as well as ISVs. | ||||
| Handover timeline: 3 days. | Handover timeline: 5 days. | Handover timeline: 7 days. | ||||
| Defect Resolution: Total of 50 hours of support.Top-up hours are available. | Defect Resolution: Total of 100 hours of support.Top-up hours are available. | Defect Resolution: Total of 150 hours of support.Top-up hours are available. | ||||
| Update Service: 3 updates per annum, 2 environments, 1 ISV solution. | Update Service: 4 updates per annum, 3–4 environments, 2–3 ISV solutions. | Update Service: 4 updates per annum, 4-6 environments, 3–5 ISV solutions. | ||||
Out Of Hours: |
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| Governance: 4 x 15-min internal standups per month 1 account review per quarter. |
Governance: 4x 30-min internal standups per month 4x 30-min external standups per month 1 account review per quarter. |
Governance: 4x 30-min internal standups per month 4x 30-min external standups per month 1 account review per quarter. |
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Customer support request ticket logging: |
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*Allows the customer to add multiple criteria for fast, effective ticket routing for support requests. Includes estimate of ‘time to resolution’, to keep the customer informed and able to gauge the impact on purchased Defect Hours.
Our Microsoft partnership — your assurance of the very best support
Our certifications, close relationship and high standing with Microsoft are your assurance of access to the very best in UK-based Microsoft systems support capabilities.
All Mint consultants aligned to your business will have in-depth understanding of the latest functionality of the Microsoft stack.
And all will be uniquely equipped to provide your organisation with what can be considered to be the highest levels of Inner Circle support for Microsoft business applications.
Experience the difference our Microsoft partnership makes. Contact our certified team today.
Microsoft Inner Circle Partner
Microsoft Inner Circle Partner
- Mint Group has been a Microsoft Inner Circle partner for business applications for nine consecutive years
- We are in the top 1% of Microsoft partners globally, with certification in all seven solution designations
- As an Inner Circle member we work hand in hand with Microsoft’s luminaries — senior leaders, product virtuosos, and innovators.
- Our close relationship with Microsoft helps shape our customers’ technology roadmaps, ensuring they remain at the forefront of technological evolution
- In short, we deliver a top-tier, fully certified and Microsoft-approved Support Managed Service for Microsoft Dynamics business applications.
Microsoft FastTrack
Microsoft FastTrack
- As a Microsoft Portfolio Partner, we work closely with Microsoft FastTrack Solution Architects across delivery and managed services
- This means that our recommendations and solutions are verified as robust and adhere to the latest industry best practice.
Microsoft Advanced Support
Microsoft Advanced Support
- As a Mint Group customer, Microsoft Advanced Support is included as part of our Support Managed Service
- Microsoft Advanced Support provides Problem Resolution Support for issues encountered while using Microsoft cloud services. This service is free to all Mint Group customers associated to Mint CSP (Cloud Solution Provider) services
- Microsoft Advanced Support includes break-fix support for specific symptoms that are reasonably expected to be caused by Microsoft cloud services. The severity of the incident determines the response levels and estimated initial response times:
- Severity A: Critical business impact with significant loss or degradation of services (application down). First call response within 1 hour or less with escalation management
- Severity B: Moderate business impact with moderate loss or degradation of services but work can continue in an impaired manner. First call response within 2 hours or less, available during business hours only
- Severity C: Minimum business impact with services substantially functioning with minor or no impediments. First call response within 4 hours or less, available during business hours only.
Microsoft Escalation in General
Microsoft Escalation in General
- As an Inner Circle Partner we have access to an expedited contact route with Microsoft Support Services should there be a defect with the product itself that requires input from a Microsoft technician
- An accelerated escalation path is provided as standard to all of our customers, whether they have engaged with us for implementation services or for a Support Managed Service.
Microsoft Inner Circle Partner
- Mint Group has been a Microsoft Inner Circle partner for business applications for nine consecutive years
- We are in the top 1% of Microsoft partners globally, with certification in all seven solution designations
- As an Inner Circle member we work hand in hand with Microsoft’s luminaries — senior leaders, product virtuosos, and innovators.
- Our close relationship with Microsoft helps shape our customers’ technology roadmaps, ensuring they remain at the forefront of technological evolution
- In short, we deliver a top-tier, fully certified and Microsoft-approved Support Managed Service for Microsoft Dynamics business applications.
Microsoft FastTrack
- As a Microsoft Portfolio Partner, we work closely with Microsoft FastTrack Solution Architects across delivery and managed services
- This means that our recommendations and solutions are verified as robust and adhere to the latest industry best practice.
Microsoft Advanced Support
- As a Mint Group customer, Microsoft Advanced Support is included as part of our Support Managed Service
- Microsoft Advanced Support provides Problem Resolution Support for issues encountered while using Microsoft cloud services. This service is free to all Mint Group customers associated to Mint CSP (Cloud Solution Provider) services
- Microsoft Advanced Support includes break-fix support for specific symptoms that are reasonably expected to be caused by Microsoft cloud services. The severity of the incident determines the response levels and estimated initial response times:
- Severity A: Critical business impact with significant loss or degradation of services (application down). First call response within 1 hour or less with escalation management
- Severity B: Moderate business impact with moderate loss or degradation of services but work can continue in an impaired manner. First call response within 2 hours or less, available during business hours only
- Severity C: Minimum business impact with services substantially functioning with minor or no impediments. First call response within 4 hours or less, available during business hours only.
Microsoft Escalation in General
- As an Inner Circle Partner we have access to an expedited contact route with Microsoft Support Services should there be a defect with the product itself that requires input from a Microsoft technician
- An accelerated escalation path is provided as standard to all of our customers, whether they have engaged with us for implementation services or for a Support Managed Service.
Maximising customer confidence: Large British food manufacturer case study
Our clients choose Mint for D365 support because they need more than just technical fixes – they need a strategic partner who understands their business goals and can support them through transitions and growth.
This case study shows how our comprehensive support approach gave one major food manufacturer the confidence to maintain operations while planning its future ERP strategy.
The customer engaged Mint to define a common support model across their business. They also undertook a Mint ProActive™ Discover engagement to transform the business into a state of readiness for ERP standardisation and migration.
"Using Mint as our support partner for our AX 2012 implementation has given us confidence in continuing to run the application whilst we consider a migration strategy to Dynamics 365. We are able to rely on the skills and responsiveness of Mint specialists and have the confidence that, should a support issue arise, we receive prompt and rapid response to keep us running."
Related services to help you get more from D365 support
Ask us about the following services. All can help to ensure that your Microsoft business applications, infrastructure and licensing are fully optimised for high performance and low cost of ownership.
Talk to us to find out more.
Problems with an already delivered or in-progress D365 ERP implementation?
Mint offers a rapid technical audit, health check and analysis of your D365 ERP system as it stands.
We then recommend any broad systems/ infrastructure changes required to get your solution operating as it should.
Unsure if you’re paying too much for licences?
Mint will assess your current D365 environment and identify any underutilised licences or features. We’ll then recommend strategies to reduce your licensing costs.
We also offer Negotiation Assistance, leveraging our Microsoft partnership to negotiate favourable pricing terms on your behalf.
Secure your cloud effectively on all critical levels with these managed services from Mint:
Optimise all aspects of your cloud for improved ROI:
*Like the Mint Support Managed Service described on this page, all these solutions are managed through our Managed Service Provider (MSP) service desk and comprehensive, ITIL-compliant three-tiered support framework:
Tier 1: Ticket logging and first-line support for desktop and equipment
Tier 2: Basic technical support for cloud and software-related queries
Tier 3: Advanced technical support requiring more specialised expertise.
Talk to the leaders in enhanced Microsoft Dynamics 365 support services
At Mint UK, we’re confident that businesses that rely on Dynamics 365 will not find a more innovative and business-focused support service than our Support Managed Service.
Ready to get started?
Complete our email form to discuss your options and get a budget estimate for Microsoft D365 support. We’ll get right back to you to arrange a call.
Get even more value with our unique ProActive™ Discover approach
Where required, we can also offer a ‘Lite’, support-focused version of our unique ProActive™ Discover analysis framework. This industry-leading solution uses unique, powerful Mint IP to:
1
Quickly determine if your Dynamics implementation is fully aligned with your business needs and objectives.
2
Ensure that all aspects of the proposed support solution are similarly aligned to your business and where it wants to be.
3
De-risk and add governance to critical systems support decisions.
Get Started
With Mint Group
Frequently Asked Questions About Microsoft Dynamics ERP
Absolutely, Microsoft Dynamics 365 is a highly regarded ERP system, known for its flexibility, scalability, and integration capabilities. It caters to various business needs, from finance to operations. Dynamics 365 streamlines processes and enhances decision-making, making it a top choice for many businesses. Interested in exploring how Dynamics 365 can transform your business? Contact Mint Group for a personalised consultation and discover the perfect solution for your needs.
Microsoft Dynamics 365 is both a CRM (customer relationship management) system and an ERP (enterprise resource planning) solution. It offers a range of applications that cover various business functions.
The CRM components manage customer interactions, sales, marketing, and service operations, while the ERP side focuses on financials, operations, and supply chain management. The integration of these functions provides a comprehensive suite for managing all aspects of a business efficiently and effectively. Contact our team with your Dynamics 365 CRM and ERP queries.
ERP (enterprise resource planning) and Microsoft Dynamics differ in scope and functionality. ERP is a type of software that integrates various business processes, such as finance, supply chain, and operations, into a single system to improve efficiency and data management.
Microsoft Dynamics, on the other hand, is a specific brand of business management software developed by Microsoft, which includes both ERP and CRM (customer relationship management) solutions. Dynamics offers specialised applications like Dynamics 365, which encompasses both ERP functions for managing business operations and CRM capabilities for customer engagement and relationship management.
While ERP is a general category of software, Dynamics is a specific suite offering both ERP and CRM solutions.
