There is always uncertainty in business, from recessions to Y2K and, as such, we have always led our business through uncertainty! COVID-19 did happen at a faster pace, but it is still an uncertain time. And with life and all events, it is not about the event or how it happened, but what counts is how we, as organisations, lead our employees through it.
CRM Strategy Do’s And Don’ts
A targeted Customer Relationship Management strategy is the strongest and most efficient approach to maintaining and creating relationships with customers. Strategy issues in CRM, however, often hinder ROI objectives and growth with the biggest pitfalls boiled down to seven main contributors.
The AI-Powered CFO –Finance AI
The tech-savvy CFO relies on data-driven insights to drive business intelligence and growth. As such, CFO’s have progressed from serving as a financial guide to the board to a strategic advisor, providing guidance on new revenue streams and models, driving strategic initiatives and serving as the ultimate driving force behind growth. It all comes down to a little something I like to call ‘finance AI’.
Is Your CRM Software Strategy Ready For AI?
Data-driven customer experiences have significantly impacted industries and provided unique competitive advantages to organisations by delivering more personal experiences to customers.
Digital Workplace: The view from South Africa
Digital transformation improves business processes and therefore, enables increased profitability. To ensure continuous improvement, it’s necessary to continuously measure digital transformation efforts and adjust as needed.
6 Realisations Amid Our Not-So-Normal New Normal – COVID-19
6 Realisations For CFO’s Amid Our Not-So-Normal New Normal – COVID-19 As lockdown restrictions in South Africa slowly start to ease, businesses are gearing up to continue operations. Simultaneously, CFO’s around the country are drastically increasing thei ...
The Focus Of Workplace Design
Employees Shouldn’t Be The Focus Of Workplace Design, They Should Be The Designers Lack of change management and buy-in from staff are two of the most significant contributors to project failure, highlighting the need for employees to be part of workplac ...
Why CFO’s Love AI-Powered CRM’s
Written by: Mint Group CFO, Yvonne Dias As a CFO, a love of data comes naturally. Data that drives processes brings me to my happy place, and when that data is provided in real-time I am ecstatic! That is one of the main reasons why I am a big fan of Dy ...