The technology that drives omnichannel has since progressed to where it is now possible to use a single interface regardless of channel.
Why A Positive Employee Experience Matters – And How to Deliver It
Mint’s Fourie explains that employee experience goes beyond conventional employee engagement. Instead, it’s the worker’s perception of their journey through all the touchpoints of an organisation.
Maximize Bank Profit by Using AI to Segment Customers on Lifetime Value
It is now time to unleash the power of AI on customer data analytics to segment customers individually, objectively, and quantitatively on CLV to maximize profit.
Dynamics 365 For Finance and Operations: What How When
The Dynamics 365 F&O digs deep, offering features and functionality for a protected, updated, and comprehensive environment. The possibilities are many for your modern environment with the top benefit being greater visibility through a 360-degree view of your business performance.
ERP Failure VS ERP Implementation Success
Industry-specific business insights and expertise are critical. The right partner will be able to leverage their expertise throughout the implementation process and fit it, to the company’s needs.
Is Computer Vision the Missing Cog in Today’s RPA Wheel?
Computer Vision and Cognitive Services have made significant progress in the last few years and represent the key to keeping businesses happy.
The CRM Roadshow Leaves A Lasting Footprint In SA
“Assumptions can kill a business,” and with the regulation list growing FPS’s need to avoid the risk of over-compliance and misinterpretation of regulations and should adopt client-centered design thinking.
Is Your CRM Software Strategy Ready For AI?
Data-driven customer experiences have significantly impacted industries and provided unique competitive advantages to organisations by delivering more personal experiences to customers.
4 Factors To Convince Your CFO You Need A CRM
Convincing your CFO to invest in customer experience initiatives will require a demonstration of value to the bottom line and will, ultimately, make you a happier sales person which, in turn, will make your company more profitable.