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Prioritise the user or lose ERP capability

There are several deadly sins that accompany an ERP integration, but one of the most commonly missed is the one that can slice an exceptional ERP integration in half is…forgetting the user experience. To gain the full value of your ERP implementation, you ...

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Putting Customers First: The CX Evolution in Banking

More than 50% of customers will switch brands if they’re not happy. Yes, even their banks. At a time when fintech has revolutionised access to banking through innovative startups and solutions designed to optimise the customer’s journey and finances, fina ...

ERP

The Benefits of ERP for the Modern Organisation

Forrester describes enterprise resource planning (ERP) software as a technology lacking in innovation that takes a long time to deliver benefits. Well, that’s how the firm described the perceptions around ERP. The reality is different. Now, ERP is at the ...

Optimising Microsoft Dynamics 365 Licensing

Optimising Microsoft Dynamics 365 Licensing

  Microsoft Dynamics 365 licensing can be challenging to navigate. It can sprawl, it can add cost to a company if not managed optimally, and it can be an expensive investment if it isn’t customised to suit the business and its unique requirements. ...

In search of Microsoft Copilot: Optimise your AI

Accessible and Intelligent: The Chatbot Revolution

Microsoft Copilot has slid seamlessly into multiple platforms and solutions across the Microsoft ecosystem since September 2023. Microsoft explains the technology as a combination of ‘large language models (LLMs) with your organisation’s data’ and it work ...

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Getting Your Support Hands Dirty

Is your support digging deep into your business trenches? Is your support sitting deep within the heart of your business? Is it part of the very fabric of your organisation – relevant, attuned, personalised and accessible? Usually, the answer to these qu ...