There is an age-old consulting framework in technology that highlights the critical relationship between successful technology change and three foundational elements: People, Process, and Technology. The idea is simple but often ignored, success comes not ...
Customers want rapid, full services within seamless digital experiences and they’re turning to financial services institutions (FSIs) that meet these needs. Companies within this sector need to prioritise optimisation and innovation so they are leading th ...
More than 50% of customers will switch brands if they’re not happy. Yes, even their banks. At a time when fintech has revolutionised access to banking through innovative startups and solutions designed to optimise the customer’s journey and finances, fina ...
The evolution of low-code/no-code tools has revolutionised software development. People from across all walks of life and organisational levels require little to no coding experience to build applications, resolve business automation flows, and even creat ...
The Microsoft Power Platform product set is built on low-code/no-code foundations making it a simple and accessible set of tools for the business. Developers can leverage its capabilities to create solutions at speed while those with no coding experience, ...
Looking ahead at this rapidly evolving technology these platforms will become real-time or closer to real-time to fully meet the demands of digital marketers.
The technology that drives omnichannel has since progressed to where it is now possible to use a single interface regardless of channel.