According to Gartner’s 2021 Seller Motivation Assessment, 59% of B2B sellers say that CRM inhibits their ability to work. When describing the technology, Gartner likens it to the fable of the emperor’s new robes – everyone can see the flaws, but only the ...
Microsoft Teams Governance Best Practice – Part 1
There are two words that allow organizations to truly capture the value of both employees and the technology they use – governance and collaboration. Research has found that companies that embed communication and collaboration have a 50% lower staff turno ...
The Thing with Content – Part 2
In the previous instalment, I spoke a little about issues companies face in their content management practice as related to information security and integrity. In part 2, I’m picking up where I left off, airing more dirty laundry – I mean content issues – ...
The Thing with Content – Part 1
Content – information – is my life. I’ve never quite understood why organizations don’t do more to get the full value out of the content at their fingertips. I mean, yes, of course, there are the gods of Google and the Book of Faces who absolutely have fo ...